Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at optical@visionnyc.com. Provide your order number, the reason for your return and at least two (2) images (.jpg) from different angles clearly showing that (i) the security tag(s) has not been removed, altered or damaged and (ii) that the product is in like-new, resellable condition. If Vision NYC Optical, in its sole and exclusive discretion, determines that the product is eligible for return, then a Vision NYC Optical Customer Service representative will email you a Return Authorization Number (“RMA#”) and return shipping label.
Please note that returns will need to be sent to the following address:
36 W 44th St
Suite 1203
New York, NY 10036
Items sent back to us without first requesting a return will not be accepted. Vision NYC Optical expressly reserves the right to refuse returns that do not fully and completely comply with this Return Policy. All non-conforming returns (e.g., valid RMA# not clearly and visibly printed on the outside of the shipping box) will be returned to sender at sender’s expense, or otherwise disposed of in accordance with Vision NYC Optical policy and applicable law.
You can always contact us for any return question at optical@visionnyc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All product returns must be packed securely and returned in like new, resellable condition, accompanied by all security tags in place (unaltered/undamaged in any way), protective materials and accessories, including, but not limited to, temple sleeves, tags, cases, cleaning cloths, boxes, and booklets.
Wherever possible, the product should be returned using its original shipping container and packing materials. If the original shipping container and packing materials are unavailable, then a shipping container and packing materials of at least comparable quality suitable for shipping fragile items must be used. You are responsible for all risk of damage and loss relating to your return until it is received by us at the address we provide, so please record your tracking number in a safe place for future reference and insure the package if you so desire.
No return will be accepted by us without a valid RMA# clearly and visibly printed on the outside of the shipping container.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at optical@visionnyc.com.